FAQ

What is a cloud-based access control system?

A cloud-based access control system means that permissions and door control are managed via a web-based platform instead of local servers. This enables remote administration, easier scaling, and smoother integrations. Updates are rolled out continuously and become immediately available to all users.

Does the system work if the Internet connection goes down, i.e. offline?

Access using cards or PIN codes works offline. These permissions are synchronized to each door controller, and the decision to grant or deny access is made locally by the controller managing the door. Access via mobile phone or web link does not work if the door is offline.

Can Telcred be integrated with other systems I already use?

Yes. Telcred has a modern and well-documented REST API that allows you to integrate with property management systems, booking systems, IoT platforms, or other tools you already use in your organization.

How do I create temporary access for visitors or contractors?

You can create time-limited codes or web links that are valid for a specific period. No permanent user account or app installation is required for the visitor.

Which card technology is the most secure?

We recommend MIFARE DESFire EV2, as it uses strong encryption and is therefore much harder to clone compared to older card technologies. For best security, you should use the encrypted memory on the card—not just the open UID field. Soon, next-generation card technologies based on asymmetric encryption will also be available, including ID06 2.0 and Aliro.

Is there any limitation on the size of the system?

No. Telcred can scale from small installations to very large systems with thousands of users and doors.

Does the system also function as an alarm?

No. Telcred is an access control system with secure access management — it is not an alarm system. However, you can easily integrate alarm systems either via the cloud or locally through the door controller if needed.

Can I use the hardware from my old system?

It depends. If your card readers support open protocols such as OSDP or Wiegand, it may be possible to use them together with Telcred. Otherwise, it is usually not possible to reuse older access control hardware.

Is the system available for local installation (on-premises)?

No. Telcred is offered exclusively as a cloud-based service. This means the system is designed to be centrally managed via the Internet, providing easy administration, scalability, and continuous updates without local server equipment.

Can I remotely control doors if needed?

Yes. You can remotely control doors via the web portal or mobile app to temporarily unlock doors, change schedules, or manage access for special occasions such as events, moves, or service visits.

How does scheduling of locks and opening hours work?

You can set up detailed schedules for each door, such as daytime locking, nighttime locking, or special opening hours. If needed, you can easily make temporary changes directly in the portal.